04-07-2017 03:45 PM - edited 04-07-2017 03:58 PM
I recently purcahsed a new phone and moved to a new tarriff. However since this happened (nearly 2 weeks ago) I cant get access to usage details in my account. I also get a text to say my bill was ready but this is not showing up in My3. Do I have to sign up again to see the details or should they be showing up in my other account which is still linked to my number?
On an unrelated note - can you please direct me where on your website it gives details as to what countries are included in the EU roaming limits? I was quite shocked to learn that UK calls are not inluded in the free EU calls add on and there are a numer of othe countries excluded from this, so I would like to clarify where is included in the EU for roaming.
12-07-2017 09:04 AM
12-07-2017 10:49 AM
Hey @dowdallv 👋 Can you send a private message with your name, address and date of birth please? I'll certainly look into this for you 👍 Mairéad