04-07-2017 03:45 PM - edited 04-07-2017 03:58 PM
I recently purcahsed a new phone and moved to a new tarriff. However since this happened (nearly 2 weeks ago) I cant get access to usage details in my account. I also get a text to say my bill was ready but this is not showing up in My3. Do I have to sign up again to see the details or should they be showing up in my other account which is still linked to my number?
On an unrelated note - can you please direct me where on your website it gives details as to what countries are included in the EU roaming limits? I was quite shocked to learn that UK calls are not inluded in the free EU calls add on and there are a numer of othe countries excluded from this, so I would like to clarify where is included in the EU for roaming.
12-07-2017 09:04 AM
12-07-2017 10:49 AM
Hey @dowdallv 👋 Can you send a private message with your name, address and date of birth please? I'll certainly look into this for you 👍 Mairéad
02-08-2017 09:43 AM
02-08-2017 10:44 AM
Hi there 👋 Could you send me on your full name, number, address and date of birth in a PM and I'll follow this up for you👍
04-09-2017 09:32 AM
So two months later and this still isn't sorted.....
Every time I bring this up I get a text from Three to say that they will contact me within 2 or 3 working days, and on neither occassion have i heard anything back. I am two months (three bills) without being able to view my bills and you want to charge me to move to paper bills which seems ridiculous when it is your fault I cannot view my bills, not mine.
It surely cannot be that hard to just delete an account associated with a number and ask me to re-register as clearly there is nothing that can be done to sort the account......