Troubleshooting Mobile Broadband Issues
Need help with your mobile broadband? See below for the solutions to the most common issues.
Set-up Issues
For information on setting up your mobile broadband, visit our Device Support area. Select your router, then click 'start installation'. From there, simply follow the step-by-step instructions.
Network or Coverage Issues
- Are you having issues with all internet services, or one specific site/app? If it is only one site or app, then it is not an overall internet issue.
- Are you having issues in one specific area? If so, there may be an issue with the coverage in that area. Take a look at our Coverage Map to check the coverage in your area.
- Occasionally, congestion (a large amount of people accessing the network at the same time) can affect internet speeds, e.g., in the evening time.
- For more tips, visit our Device Support area. Select your router, then go to the 'Troubleshooters' section and select your query (slow/unstable/no internet).
Visit our Device Support area and select your router to view more set up and troubleshooting guides.
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