Change Plan or Add Ons
Change Price Plan
If you want to change your price plan, you can do this via your My3 account. From your My3 dashboard, go to 'Change Plan'. The next screen will list the available plans you can move to. You can also change plan via the My3 app. Log in, tap the menu symbol on the right hand side, and go to 'Change Plan'.
If you are on a Prepay plan and wish to move to a Bill Pay plan, go to the ‘Looking for an Upgrade' section on your My3 dashboard and click Bill Pay.
Alternatively, you can contact us for help. We will take a look at your usage and recommend the best plan for your needs.
Change Add-On/Booster
Customers can change add-ons/boosters in My3 once every billing month.
To change an add-on/booster on My3:
- From the main dashboard, go to 'Add-ons for you' section, and click Explore Add Ons.
- Select the add-on/booster you'd like to have.
- When you're done, click Apply.
You can also add and change your add-ons on the My3 app. From the main dashboard, tap the 'Add Ons' tab, or go to 'Manage Services'.
Do you need more help? Why not ask the 3Community and benefit from the experience of over 100,000 members.
