How to Return a Device

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If there is a fault with the goods you have purchased from Three, you may need to return these goods or get it repaired.

Additionally, if the goods were purchased through the online shop or over the phone, then in accordance with your statutory entitlements, you also have the right to 14-day cancellation.

If, for any reason, you need to follow a different returns process, then this will be detailed in your order confirmation. 

To learn more about returns, please continue reading.

Changed your Mind?

This only applies to goods purchased online or over the phone.

When you purchase goods online or over the phone, you have cancellation/cooling-off rights. In accordance with your statutory entitlements, you have a 14-day cancellation right, which is available from the date of delivery of any goods purchased by you. This does not apply to goods purchased in-store.

If you no longer want the goods, organising a return for a device purchased via Telesales or our Online Shop could not be easier. Just scan the QR code below or click here and follow the prompts on screen.

Please note the following:

• You will be responsible for the charges which apply for using the services provided by Three.
• You must return the goods in the same condition that you received them.
• You must return all accessories and original packaging.
• You will be responsible for any damage to the goods.
• You must remove all lock codes and security features (iCloud, Find My iPhone, Google Lock, etc.)
• You will be responsible for any damage to the device due to incorrect or inadequate packaging while it is in transit.
• We strongly recommend using registered post to ensure secure delivery and return in the original packaging with all accessories.
• You will be responsible for anything that has diminished the value of the goods beyond that necessary to establish their nature, characteristics and functioning. (Characteristics and functioning – this is normal use of the goods).
• Goods purchased online or over the phone can be returned to Three Online Returns, PO Box 13837, Swords, Co Dublin

Faulty Device

Fault discovered within 28 days

All Devices	In-Store Purchase	Purchased Online or via Telesales
	Return the device to the store it was purchased. If the fault can be replicated in store, the device will be replaced*	Click here to chat with our messaging team, and they will assist you with returning your device*

* Please Note: Return the goods with original packaging and with all accessories provided.

Fault discovered outside of 28 days

If the goods are faulty, they can be sent for repair under the manufacturing guarantee.

All Devices	In-Store Purchase	Purchased Online or via Telesales
	Pop into your local Three Store with the device, and in-store agents will assist you in sending your device for repair*	Pop into your local Three Store with the device, and the agents in store will send your device for repair*

*Please Note: Before sending your device for repair, we recommend that you back up your phone’s contents, turn off any Find My Phone applications and disable any security codes. However, please remember your warranty does not include water damage or physical damage.

Please note the following:

• You must remove all lock codes and security features (iCloud, Find My iPhone, Google Lock, etc.)
• You’ll be contacted with an update on the repair as it progresses via email

14-Day Money Back Guarantee (14DMBG) Policy

If you are a new Three customer, you can terminate your contract within 14 days of the initial purchase if you have a verifiable network coverage issue. This applies only to new customers. Upgrading customers cannot avail of the 14DMBG policy.

If you purchased your device from our retail store or signed up to Three without a Three device, and you perceive that you have a network coverage issue, you will first need to contact us by clicking here. Three will investigate and confirm if there is a verifiable network coverage issue.

Once a verifiable network coverage issue is confirmed, you will need to return your undamaged equipment and accessories, along with your proof of purchase, to the retailer you purchased it from.

If you purchased through our telesales channel, we will process the cancellation for you. Please contact our messaging team by clicking prior to returning the purchased goods to Three Online Returns, PO Box 13837, Swords, Co Dublin.

If you request, via our Contact Centre, to return your newly purchased device under this policy, but do not return the device within this time period, you will be charged the full early termination fee (ETF).

Please note that this policy applies in addition to any cancellation rights which you may have as a consumer entering into a distance contract with Three.

Please note the following:

• You will be responsible for the charges which apply for using the services provided by Three.
• You must return the goods in the same condition that you received them.
• You must return all accessories and original packaging.
• You will be responsible for any damage to the goods.
• You must remove all lock codes and security features (iCloud, Find My iPhone, Google Lock, etc.)
• You will be responsible for any damage to the device due to incorrect or inadequate packaging while it is in transit.
• We strongly recommend using registered post to ensure secure delivery and return in the original packaging with all accessories.
• You will be responsible for anything that has diminished the value of the goods beyond that necessary to establish their nature, characteristics and functioning. (Characteristics and functioning – this is normal use of the goods).

Accessory Returns

• If you purchased an accessory from our Three store, you must return the device to the store where it was purchased.

• If you purchased an accessory online or via telephone, initiate the return by contacting customer care by clicking here or by using the QR code below, before returning the goods to Three Online Returns, PO Box 13837, Swords, Co Dublin

Need more help? 

• Click here for detailed info on our returns and refund policy.
• Contact us at https://www.three.ie/web/chat/.