18-04-2012 11:58 AM
Hi, I have a Sony Ericsson Experia Arc-S phone which I have recently-ish bought on O2, I can access the interet on the phhone but am unable to send or receive picture messages, I have downloaded the link a few times and accepted the settings fof picture messages but still cannot send or receive them.
Solved! Go to Solution.
10-07-2012 11:51 AM
have the same problem for the past couple of months with my Sony Ericsson Xperia Arc. I've spoken to at least five people in O2 shops (including two Gurus) as well as someone on Twitter and on the O2 Forum. They've all said the problem was fixed but a few hours later it's back the same as it was. If I try and send a picture message it says Queued for Sending and if I try to download a message that has been sent to me it says Download Unsuccessful. What can I do? I've recently spoken to a manager in Mary Street and he wanted to send the phone away for a week and give me a crappy Nokia in its place - he also asked me to back up all the info on my phone! I'm not happy with this as this is not my problem - O2 have dropped the ball here and it seems I am the only one being inconvenienced! Your help would be greatly appreciated!
10-07-2012 12:42 PM
10-07-2012 12:45 PM
I didn't give it to them for repair yet - very reluctant to do so as I need it (and in particular the ability to send and receive picture messages for work) and I really want the issue resolved without having to send away the phone. Yes, they gave me a SIM card replacement in the O2 shop on Grafton Street nearly two months ago. That seemed to work initially but then it all went wrong again.
10-07-2012 01:00 PM
10-07-2012 01:03 PM
That's very disappointing! As soon as my 18-month contract is up with O2 I'll be off... Hard to believe the customer is the one who loses out in all of this?!?
Thanks for your help!
25-07-2012 11:25 PM
My sony xperia wont send or receive mms also my bluetooth is not working, i moved from vodafone over a week ago and have had nothing only problems since, my phone worked fine before that
25-07-2012 11:39 PM
If sony xperia play mms and bluetooth is not sorted by tomorrow noon I am porting back to vodafone, I moved to o2 because of the win back campagin they offer you 20 euro every month when you top up by 20, but its a load of crap like the o2 network, very disapointed, rubbish
05-02-2013 09:52 PM
Hi sorry if I am highjacking somebodys elses thread,as I cant find how to start a new topic.I recently received a new phone from Hong Kong, as a gift from my daughter.When I try to download the latest software needed from O2 site..I get the following message ....
Sending of settings has failed
MMS Phone no OTA support, this caused error code ERR_OTA_006
The phone is .. Manufacturer Specifications
Any ideas how I can manually update same.
Cheers and thanks in advance for any help or feed back .