11-07-2017 11:15 PM
I purchased a Voice add on (30 mins of national calls) a couple of days ago for 5 euro - but it is not working. Not sure if it has to be activated somehow?
My usual prepay top up plan is working (texts and internet) but the usage for the national calls says 0/30 even though I have been making a lot of calls - it is eating all my credit.
Could you please help with this?
12-07-2017 10:20 AM
Hi @SCI-Sco, can you send me your number, address and date of birth so I can verify your account and look into it for you?
12-07-2017 12:14 PM - last edited on 12-07-2017 01:15 PM by Three_Joolz
Edit: Removed personal info.
12-07-2017 01:16 PM
Under this post here is a box with yellow or green writing, it says PM. Can you click this link and PM your info please.
13-07-2017 01:33 PM - edited 13-07-2017 01:34 PM
Thanks Sofia, the account is not registered. I'll need to PM me 2 numbers that you've called or texted recently and the date and amount of your last top up. I'll check this out for you.