24-07-2017 03:52 PM - edited 24-07-2017 03:55 PM
I'm not getting email notifications for Three Community thread posts.
In the 'Subscriptions and Notifcations' section - I check all the boxes but when I go back - they are all unchecked again.
Under 'Notifcation Settings' - I have 'Automatically subscribe me to all topics or reviews I participate in' checked on.
Can this be remedied?
Edit: I did get an email notification saying I have a new PM. But I never got email notifications when someone posted on a thread.
28-07-2017 11:24 AM
Ok, I've made a little change, can you let me know if you get an email about this post? Not going to 'mention' you in it, so it doesn't send that email instead
25-07-2017 11:12 AM
Hi there 👋 Everything with your profile looks set up to receive them, are the notifications being sorted into your spam folder in error?
26-07-2017 08:22 PM
I checked these boxes and returned later to this screen and they are all unchecked again. That looks like the issue.
27-07-2017 09:15 AM
After you tick the boxes, you need to go back up to 'Email Subscriptions Options' and click 'Delete Selected Subscriptions', like the below. Was that the step that was missing @mintyraym?
27-07-2017 11:16 AM - edited 27-07-2017 11:21 AM
I have the 'Delete Selected Subscriptoins' option but wouldn't that mean I will never get notifications?
I presume that I need to have those boxes checked to get notifications of posts on my threads. After I check the boxes - should there be a 'Confirm' or 'Apply' or 'Save' button or something similar to click?
27-07-2017 03:42 PM
27-07-2017 05:21 PM - edited 27-07-2017 05:22 PM
Ah, I see. I misunderstood why those boxes needed to be checked.
I did as you suggested with Topic Options for this thread.
Yes, I did get an email notification when you included @mintyraym in your first post on this thread but not on your most recent post. That's odd.
27-07-2017 05:23 PM - edited 27-07-2017 05:29 PM
Hi @Three_Karen. No, not fully.