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How to Contact Live Chat

3 Community Manager

blogLive Chat.png

 

 

Did you know that in order to contact our Chat Team you have to disable the Pop-Up Blocker?

 

Three steps to contact the Live Chat team:

  1. Live Chat is a Pop-Up that appears on-screen at this link Here
  2. Click or select the pink tab that appears on the right-hand side of the page - "Chat Now"
  3. The "Chat with us" box opens up for you to enter your number and details and a Chat expert will be with you shortly.

 

*NB If you have the Pop-Ups blocker enabled then the chat box will not appear so you have to disable the blocker. Don't worry, you can enable the Pop-Up blocker again when you're finished.

 

We've put together a guide which will show you how to disable pop-up blockers so you can open a chat with our colleagues.

 

Firefox:

Windows

  1. Select Tools from the Mozilla Firefox taskbar
  2. Select Options from the drop-down menu
  3. Select Content from the Options dialogue box
  4. To disable all pop-ups, uncheck the Block pop-up windows radio button
  5. Select Close

Mac

  1. Click Firefox
  2. Click Preferences
  3. Select Content
  4. Un-check Block pop-up windows

Google Chrome:

  1. Click on the Wrench icon (may also appear as 3 dots - but it's always in the upper right-hand corner), 
  2. Click on Settings
  3. Scroll to Privacy, Click on Content Settings
  4. Scroll to Pop-Ups
  5. Check Allow All Sites to show Pop-Ups
  6. Click OK

Internet Explorer:

  1. Click Tools menu  * Press Alt-T if you don't see a menu  
  2. Click Internet Options
  3. Click Privacy tab
  4. UnderPop-up Blocker, UnCheck Turn on Pop-up Blocker
  5. Click OK

Safari

  1. Click Safari in the menu bar
  2. Click Preferences
  3. Click the Security tab
  4. In the Web Content selection, uncheck the box next to Block pop-up windows

If your browser is not listed below we recommend doing a more specific Google search for support from your browser provider.