Christmas is fast approaching. Are you the type that is totally organised by now or do you dash around at the last minute? Either way, you might like to know our retail Christmas trading hours, how to get in touch with Customer Care here; and which hours we are available over the festive period. We’ve got the answers to those questions. Check out the info below 👇
Three Stores
As you know, there are some added guidelines this year; wear a mask, keep your distance Our stores are open and our staff is ready to help💪 except on the 25th of December and the 1st of January. Some, not all stores are open on the 26th of December. You can use our store locator to find your nearest store and opening hours for that given week click here And did you know that you can book an appointment in some of our stores? For more information click here Remember, for help with phones and accessories you can call our 3store team now on 1800 944 788.
Web messaging and My3 In-app messaging
Our web messaging and My3 In-App messaging teams are fully available from 7 am to 12 midnight, 24/7, 365 days a year. That’s right, our App messaging and Live chat teams are available to help you every day through Christmas and New Year 💪 Drop us a line and we’ll get right back to you
3Community - Always open!
Even when we’re not online, there is tons of information on our Community. Easily search for answers and if you can’t find what you’re looking for, post your question and our helpful members can help. Our Mods will briefly pop in and out over the Christmas. In other words, there will be limited cover because we have holidays 🎄 🎄 Bear that in mind when sending a PM or tagging a moderator.
Social Media
If you contact us on Facebook or Twitter we’ll be online to help at the below times and dates. Be assured all posts/tweets after hours are picked up during the below opening times.
|
24th |
25th |
26th |
27th |
28th |
29th |
30th |
31st |
1st |
|
10:30-18:30 |
closed |
10:00-18:00 |
10:00-18:00 |
12:00-20:00 |
12:00-20:00 |
12:00-20:00 |
10:00-18:00 |
10:00-18:00 |
1913 Support
Consumer Customer Care
Customers with individual Billpay and Prepay accounts can contact our care centre during the below hours. To save time why don’t you check which self-serve options you can use (link)? Oh, please remember that we can only talk to the account holder or a secondary contact.
|
24th |
25th |
26th |
27th |
28th |
29th |
30th |
31st |
1st |
|
08:00-18:30 |
closed |
09:00-18:30 |
09:00-18:30 |
08:00-20:00 |
08:00-20:00 |
08:00-20:00 |
08:00-18:30 |
09:00-18:30 |
Business Customer Care
Do you have a business or corporate account? Have a look at the times below.
|
24th |
25th |
26th |
27th |
28th |
29th |
30th |
31st |
1st |
|
08:00-18:30 |
closed |
09:00-18:30 |
|
08:00-19:00 |
08:00-19:00 |
08:00-19:00 |
08:00-18:30 |
09:00-18:30 |
Anything else? Why not Search 3Community, you may very well find your answer there. If not, you can start a new topic 😎
