5G not Working

[MV]

Hi,

I have used 5G for several months and it was working quite fine while I was in county Mayo.

Last week I came to Dublin and there is no 5G in my area anymore.

I checked my eircode per your coverage checker and it says I should have 5G.

I have also tried to reboot my phone several times, removing/adding a SIM, - there is only LTE, no 5G.

The Internet speed leaves much to be desired as I cannot even use Zoom with video - it used to work fine in Mayo.

I also contacted your chat last Thursday and I was told that somebody from Three technical team will get in touch with me in a week.

As you can guess, nobody has contacted me.

Can you please help me to sort out this issue?

[billbond4]

5g is very location dependent at the moment while the network is been rolled out.
As your in Dublin there is probably some 5g near you

[Three_Deborah · Accepted solution]

@billbond4 you're absolutely right, 5G is very location dependent. @MV investigations like this can take up to 10 working days. Have you been back onto Web Messaging to check your local mast or the progress of the investigation? 

[MV]

Finally got a reply over Web Chat that 5G is not available at my place:

---

---

---

Appreciate your patience online,
as checked the 5G services are yet not available for the given location.

Our team is working on getting the 5G services available.

---

It is still not clear why the customer support engineer on the first chat did not check the same.

Another disturbing thing is that the Coverage Checker (https://www.three.ie/coverage-checker/) is not reliable.
At least, your support people know real coverage, and the public coverage checker is misleading at best.

I was told that I will be notified when 5G becomes available at my location. If so, that is good, but I would not hold my breath. In the meantime, I am going to disconnect my 5G option since there is no point in it.

Thanks everyone.