Cannot make or receive calls - issue ongoing for weeks now
I have been unable to make or receive regular calls for weeks now. I have been in contact with the chat support team and have received a new sim card which did not solve the issue.
I have tried a different sim card (different number) in my phone, the phone can make and get calls.
If I put my sim card into a different phone, that phone cannot get or make calls.
I can use SMS, data etc, just not phone calls. The issue seems to follow the number as it's been present on both my old and new sim cards.
This morning I received an SMS from 3 Care asking me to make some phone calls and provide them with timestamps. They don't accept responses on that number, so I'm not sure how I am meant to respond to them? I've told the agents that if I need to be contacted, it has to be through email or through another phone number in the same household.
Reference numbers for chats with agents are 17997 and 25428.
I have tried everything the chat agents suggested (resetting network settings/airplane mode on and off, disable call forwarding etc).
@stephenboylan Hi there, welcome to 3Community. I'm happy to pass on those examples for you. Pop me a PM with your phone number, full name, address and date of birth along with the examples and I'll update your investigation.