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Connectivity problem

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Connectivity problem

Hi
My prepay Huawei Y6 will only connect to the three network when I select 2g only. If I set it to 3g, 4g auto I can't connect to the network.
I have got a replacement sim card. I have also had services updated by the webchat team, all to no avail.
Any help would be appreciated
Paul
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3 Moderator

Re: Connectivity problem

Hi Paul 👋 I'll look into this for you straight away. Is this happening to you everywhere or just in a certain area and how long has this been happening? Can you PM me your full name, number, address and date of birth so I can access your account and see what's been done?