03-01-2018 12:05 PM
I was trying to find web chat but couldn't find it. Is it not available anymore?
My issue is that I top up my phone every month or so with €20 and get free Irish calls.
However in December I topped up on 15th and had to top up again a week later on 23 December. I don't use mobile data, only wifi at home. So I hardly used my phone but the credit just disappeared. Can you explain this please? I've checked my account and there is no indication of any calls adding up to more than a couple of euro.
03-01-2018 12:22 PM
Hi Anne, I can help you here. Do you have your data turned off on your phone? That's the only way to avoid your phone connecting to the internet and charging. Have you entered any competitions by text recently or subscribed to anything?
03-01-2018 03:06 PM
03-01-2018 03:44 PM
Thanks Anne, can you send a private message with your mobile number and details? I'll certainly take a further look into this for you 👍