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Voicemail Stopped Working

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Lookout

Voicemail Stopped Working

Hi there,

 

My voicemail has been working fine until recently, when people try to call me, instead of being able to leave a message, they are asked to enter the phone number of the person they are trying to call.

 

I tried dialing 171 to set it up again, I am asked to enter my phone number and prefix but I am told this number is not listed and then to enter the phone number of who I am trying to leave a message for. I've seen posts that say my voicemail may need to be 'refreshed'.

 

Please let me know if I need to post this query somewhere else.

 

Cheers

1 ACCEPTED SOLUTION

Best Answer
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Lookout

Re: Voicemail Stopped Working

Hi Deborah,

 

I just found that my Sony phone comes with its own Answering Machine so I was able to enable that feature and I can now receive voicemails again.

 

Cheers,

Aoife

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9 REPLIES 9
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3 Community Manager

Re: Voicemail Stopped Working

@Aoife1108 Hi there, this is a strange one! Has this ever happened before? Can you try the following?  ##002# to disable your voicemail and then set it back up again with ##21# . Let me know how you get on. 

Oh best to post this under your phone type, either in BillPay or Prepay 👍

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Lookout

Re: Voicemail Stopped Working

Hi Deborah,

 

I dialed ##002# and it said that 'Call Forwarding erasure was successful'. I then dialed ##21# but it said the same thing. I tried calling Voicemail afterwards but it asked me to enter my number again, and then said the number was not listed.

 

Aoife

Highlighted
Lookout

Re: Voicemail Stopped Working

Hi Deborah,

 

I just found that my Sony phone comes with its own Answering Machine so I was able to enable that feature and I can now receive voicemails again.

 

Cheers,

Aoife

View solution in original post

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3 Community Manager

Re: Voicemail Stopped Working

@Aoife1108 That's great information 💪 I've marked your post as an accepted solution because I think it will help anyone in the same situation. 

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Lookout

Re: Voicemail Stopped Working

Can someone please help my voice mail stopped working weeks ago. Any call I missed the caller was asked to input a phone number and press the hash key.

 

I have been on to customer care and a technician was to call of course no call and with no facility to leave a message I am now on here trying to fix this.

 

I have inputted the ##002# and ##21# and then dialled voicemail and it says active for all calls. I then tried calling from a different number and I now it just rings out. 

 

Any help or advise would be most appreciated.

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3 Moderator

Re: Voicemail Stopped Working

@SineadC6  Hi there 👋 I'm wondering if you've tried what worked for @Aoife1108 ? Does your phone have an Answering Machine option that you can enable? Let me know 😃

 

 

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Lookout

Re: Voicemail Stopped Working

Hiya unfortunately I  don't have the same model and no answering machine available.

 

 

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3 Moderator

Re: Voicemail Stopped Working

@SineadC6  Thanks for checking for me 👍 Ok, pop me a PM with your phone number, full name, address and date of birth so I can access your account and take a look at what's been happening 😃

 

 

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Lookout

Re: Voicemail Stopped Working

Hiya thanks for your offer to help. PM sent as requested.
Kind regards
Sinéad