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Requested unlock code for my phone, received an error email

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Requested unlock code for my phone, received an error email

Hi, I have requested an unlock for my iPhone 5S yesterday (13 months since I bought it) but received an email asking me to contact you guys this way.

This is the email:


We’ve received your request for the Network unlock code; however, we’re unable to issue one to you at this time.

Please contact our Customer Care Team via live chat on (an url that redirected me here) to resolve this for you.

 

Can you tell me what to do? I need that phone unlocked asap as im changing company.