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Zamano:Lucky Dip premium texts, €15 credit taken

Anonymous
Not applicable

Zamano:Lucky Dip premium texts, €15 credit taken

 

I'm writing on behalf on my girlfriend who has this account.

 

Zamano kept sending her "Lucky Dip" text messages to subscribe to premum rate services.

She has a Nokia C3-01 phone, with a bad touch screen, so she may or may not have hit return on the message.

There's no way of telling whether she hit enter, or not.

 

Apparently this clicks on a link which then costs her €5.

She texted STOP, but over the course of a week or two, they took €15 off her.

 

Why does O2 allow this ?

 

Is there no explicit dialog box which should pop up to confirm someone wants to subscribe to these premium rate services ?

 

They refuse to refund the money they took.

Who do we complain to ?

Surely O2 are responsible for stopping companies from raiding their own customers phone credit, even if they do take a cut of the proceeds.

 

regards,

Owen McGovern

 

 

24 REPLIES 24
Champion

Re: Zamano:Lucky Dip premium texts, €15 credit tak

contact comreg at
www.phonesmart.ie

and make a formal complaint

Anonymous
Not applicable

Re: Zamano:Lucky Dip premium t

I lost 50 euro after I realized I'm loosing my money. Some **bleep**ty smses in the middle of the night from 57030. I'm changing provider from O2 to other immadiately. This is below any standard!!!!!!!!!!! I so angry !!!!!

Hero

Re: Zamano:Lucky Dip premium t

Those services are linked to your number so it will continue on other networks.

Text STOP to 57030
Anonymous
Not applicable

Re: Zamano:Lucky Dip premium t

I never signed up. So I just change provider from O2 to meteor ...

Hero

Re: Zamano:Lucky Dip premium t

Or for further info check www.phonesmart.ie
Anonymous
Not applicable

Re: Zamano:Lucky Dip premium t

I put complaint but O2 is not going to give me back my stolen money and it is in cooperation with obvious thiefs

Hero

Re: Zamano:Lucky Dip premium t

That's your opinion.
Those companies operate legally and are highly regulated - contact the company to apply for a refund
Anonymous
Not applicable

Re: Zamano:Lucky Dip premium t

Still legally in Ireland Zamano was charged 200,000 fine for illegal activities. Some even says criminal:

 

http://www.politics.ie/forum/current-affairs/31983-minister-eamon-ryan-shameless-hypocrite-12.html

 

here you go:

http://news.bbc.co.uk/cbbcnews/hi/ne...00/7481854.stm

 

and another:

http://blogs.mirror.co.uk/investigations/2008/07/zamano-fined-over-scam-rington.html

 

and you still persist that they do not steel? They'we baned everywhere but Irish goverment has some dirty buisiness with Zamano. That's why we have them here and they legally stole my 20 euro!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!11

Anonymous
Not applicable

Re: Zamano:Lucky Dip premium t

Banned in UK