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international minutes disappeared from the my 3

Daniel_05868
Investigator

international minutes disappeared from the my 3

Hi why does the my3 page not display the international minutes you have used it shows calls text and data but not the international minutes

3 REPLIES 3
Three_Niall
3 Community Admin

Hey @Daniel_05868, thanks for reaching out to us here on 3Community, sorry to hear you are facing difficulties in accessing your international minutes. Can you give me more information on how you are trying to access your allowances and on the home page have you selected view all allowances? 

 

Hi Niall go on the homepage of my3 and I can only see my data allowance my free minutes and three to three allowance

@Daniel_05868 So that I can investigate this further for you, I'll need you to pop me a PM with your name, number, full address and date of birth this will allow me to review your account. Also if possible can you share with me screenshots of what you are seeing.