Showing results for 
Search instead for 
Did you mean: 

Change Bill Pay Plan or Add Ons

Change Bill Pay Plan or Add Ons


Change Price Plan


Bill Pay customers can't currently change their plan online. If you want to change your plan, please contact us at for help. We'll take a look at your usage and recommend the best plan for your needs. 


Change Add On


If you're on an 'Open' price plan you can change your add ons in My3 once every billing month.

If you're on any other plan you'll need to contact us to change your add ons.


To change an add on on My3:

  • Click Manage My Plan Extras in the My Plan area.
  • Select the add on you'd like to have. Your total will update automatically so you can see your new monthly cost.
  • When you're done, click Apply.


You can also add and change your add ons on the My3 app. From the main dashboard, tap the 'Add Ons' tab. 


Click here for information on changing Prepay price plans or add ons.