3Plus

[Dalk]

Not sure if this Is the right forum to post, so apologies in advance if it should be posted elsewhere.

I recently ported back to Three after having left a few years ago. I went to log in to 3Plus app, but cannot do so.

When I try to log in it says my password is incorrect.
When I try to reset my password it says I am not signed up for 3 plus.
When I try to sign up it says says I’m already signed up.

I’m assuming it’s because I was previously signed up but then left the network.

Is there a way it can be reset or something?

Many thanks!

[Dalk]

Got sorted. Can’t figure out how to delete the post though...

[LauraH]

@Dalk Glad to hear you got sorted and there's no need to delete the post. Tell me, how did you sort it out? It could help other members who come across this topic 👍

[Dalk · Accepted solution]

I rang customer care and they were able to unregister me and then re-register me. I think that’s the only way that it can be done.

[LauraH]

@Dalk Exactly 👌 Thanks for posting back, this could be useful info to someone else in the future 👍