Hi
Signed up to the kindle unlimited and prime video awhile ago. Cancelled them again through the my3 portal about a month later.
I checked my bill today which is the first month after the 3 free months expired and i have been charged nearly an extra 15e for these even though i cancelled ages ago.
If i log onto the 3 portal they are showing as request cancelled and no other options appear?
Can someone check this out for me please
Thank you
@markf2006 Hi there, I'm happy to check this out for you. When looking at your bill do you see the dates you were charged for? If so, are these dates before or after you cancelled the add on? Let me know and we'll take it from there.
Hi Laur
the date appears on the bill as
prime video 07/06 to 06/07 and
kindle unlimited 29/06 to 28/07
i signed up for both in march and cancelled both prob start of may sometime.
on my services it has status request_cancel on both
thank you
@markf2006 Ok, pop me a PM with your details so I can check this on my side. It sounds like the cancellation request may have not gone through fully. I'll need your phone number, full name, address and date of birth.
@Mfg Hi there, sorry to hear about this. As you can see we've had a couple of 3Community members mention something similar but they have been refunded for any cost ( for amazon video) past the point of cancellation. Has customer care opened an investigation for you? Have you been refunded the cost?
Understand @Mfg , will you send me a PM with your full name, number, address and date of birth please? And I'll see if it's similar to other reports on 3Community.
I'll do my best for you, but I can't promise it will be sorted today though.
@Mfg that's for the details in PM and I've checked your account and can confirm that the amazon subscription is indeed cancelled and you are not being charged for this. I've also looked at the investigation that was opened for you and have requested an update because as you said, this is going round and round for you.
The more info I have the better, so tell me, what Amazon Prime features can you access? I have Amazon Prime ,and to be honest I rarely go into the settings. Are you being billed by Amazon for Amazon Prime?
Can you send me a screenshot of the error you are getting?