Bill pay unlimited mobile broadband- unbilled event €14.15,-

[Robb6788]

Hi,

I have just checked unbilled events on my3 for my bill pay unlimited mobile broadband and there is a charge a € 14.15,- (ex. vat). I don't understand for what is this charge, because until 31/08/2021 there was unlimited data allowance on my unlimited broadband and as i checked my data allowance is still full 750gb. 

[LauraH]

@Robb6788 Welcome to 3Community, I see your post came through twice so I'll remove the other one 😉 Regarding your charge, I'm happy to take a look at this for you. Pop me a PM with your broadband number, full name, address and date of birth so I can access your account 👍

[Robb6788]

Thanks.