Can't Access mythree account

[ciaranr]

Had to change my mythree account in last few days to some new version of it.

Was basically just logging in to see my usage but also trying to find out when I'm due an upgrade. Got logged in, but get this message:

Oops!

No Active Customer or Subscriptions were Found

Any ideas?

[DBoylan1]

Hi, I am having the same problem. I recently switched from pre pay to bill pay and when I login to myThree it says no active customer or subscriptions.

[UnhappyCustomer]

They do not even care. I wonder if someone check this thread at all !

[Three_Laur]

@UnhappyCustomer @DBoylan1 Hi there 👋 Let's take a look at this for you. Are you both receiving the 'No Active Customer or Subscriptions Found' message? Pop me a PM with your mobile number along with your full name, address and date of birth and we'll go from there 👍

[RuairiP]

What phone number?

[Three_Laur]

@RuairiP Hi there, are you also receiving the 'No Active Cusotmer or Subscriptions Found' message. If so, are you the main account holder? Let me know and we'll take it from there. The more details I have the better 👍