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Can't change address in My3

SOLVED
Lacurat
Investigator

Can't change address in My3

Dear Three Community,

 

I would like to change my billing address but I don't have the option to edit it in the My3 account. Do I need to visit a store for this?

 

Best regards,

 

Laura

1 ACCEPTED SOLUTION

Best Answer

@Lacurat thanks for that.

 

As a BillPay customer, you'll need to contact customer care on 1913 or Messaging to change your address. I can do it on this side too, but you'll need to send me a PM with your full name, number, the address we have for you and date of birth. 

 

 

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3 REPLIES 3
Three_Deborah
3 Mod Retired

Hi there, I've changed your user name to @Lacurat because part of the user name you've chosen is reserved for the 3community team.

 

Can you tell me if your plan is BillPay or Prepay and are you the account holder? 

 

 

Dear Deborah,

 

I have a BillPay account, and I'm the account holder.

 

Best regards,

 

Laura

@Lacurat thanks for that.

 

As a BillPay customer, you'll need to contact customer care on 1913 or Messaging to change your address. I can do it on this side too, but you'll need to send me a PM with your full name, number, the address we have for you and date of birth.