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Can't view or download bills

SOLVED
Scout

Can't view or download bills

Hello,

 

I can't get into the view bills screen. It keeps putting me into a screen that says TOP USED ALLOWANCES.

I've tried different browsers, and cleared history etc.

 

Can anyone advise what to do?

 

1 ACCEPTED SOLUTION

Best Answer
3 Community Manager

Re: Can't view or download bills

@Liam3 there are some account types that are unable to view bills at the moment. I'd love to check if you fall into this category. Send me a PM with your full name, address and date of birth so that I can check your account and help you with your bill 👍 

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3 REPLIES 3
3 Community Manager

Re: Can't view or download bills

@healyman Hello there, have you been able to access your bills since? Are you using your My3 app or logging in online? Let me know.

Scout

Re: Can't view or download bills

Hi,

I can't download the October bill? 

3 Community Manager

Re: Can't view or download bills

@Liam3 there are some account types that are unable to view bills at the moment. I'd love to check if you fall into this category. Send me a PM with your full name, address and date of birth so that I can check your account and help you with your bill 👍 

View solution in original post