Cancel Insurance add on

[Kelley85]

Can someone please advise me how to cancel my insurance add on?
I cant see where to do this on My3. I am a bill pay customer and no longer require the insurance.

[Three_Deborah]

@Kelley85 Hello there, are you looking for this on your App or when you log in to My3 via the website? Scroll down just a bit and you'll see " Your Device and Plan" and an option to "Manage Services". Available add-ons are in this section 👌

[Kelley85]

hi, thanks for reply.
I can see the add on of insurance but there is no option to remove the add on?

[Three_Deborah]

Thanks for the update. We can have a look at it here for you but will need your details via PM to access your account. It's always a good idea to keep the insurance on your account though 😊

[Kelley85]

Thanks, is PM through live chat? I spoke with someone on Live Chat over a week ago but issue is not resolved.

[LauraH]

@Kelley85  click on 'Send me a PM' under any of the Mods posts to send us a PM with your details 😃

[Kelley85]

Thanks Laura,
what details do you need?

[LauraH]

@Kelley85  I've received your PM and replied to you there 😃

[cancelinsurance]

I have the same issue - i need to cancel my insurance add on but cant from the my3 dashboard

[LauraH]

@cancelinsurance Hi there 👋 pop me a PM with your phone number, full name, address and date of birth and I'll be happy to take a look for you 😄