Cancel Order

[Sarah5]

I placed an order online this morning to change from prepay to bill pay and a new phone. I want to cancel this request, how can I do that ?

[Three_Deborah]

@Sarah5 Hi there, has your order been confirmed as fulfilled or out of stock? Usually, we can only cancel orders which are out of stock. Let me know 👍

[Michael574646]

I ordered an iPhone 11 last Friday and have been told it’s out of stock could you help me cancel it?

[Three_Deborah]

@Michael574646 Good morning and sorry about the delay in getting back to you. Have you been in contact with 1913 or Messaging, to help with cancelling this order? Let me know and we'll go from there 👍