@NL12 Hi there, having a poor customer experience is not what we like hearing. Can you tell me why you had difficulties with customer care? although I'd hate to see you leave our network, I'm able to help you place a cancellation request on your account. All BillPay accounts require a 30-day notice. Pop me a PM with your full name, number, address, and date of birth and I'll apply the request for you.
