Cannot call landlines in Russia

[Andrey]

Hi

Just bought a bill pay phone, Unlimited Plus. When I dial any Russian _landline_ I get an automated message "sorry, your call cannot be connected". I can call landlines in other countries and I can call Russian mobiles, it is only Russian landlines I cannot call (tried numbers in different cities). Any suggestions are welcome.

Thank you!

[LauraH]

@Audrey Hi there and welcome to 3Community. I'd love to take a look at this for you and may need to pull our tech team in as they will be able to see the reason for the calls failing. Is that ok with you? If so, pop me a PM with your phone number, full name, address and date of birth as well as some examples of calls that have failed recently. I'll keep an eye out for your message.