08-01-2021
12:48 PM
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08-01-2021
12:48 PM
Change address
Hi,
I want to change the address on my account, chat bot doesn't understand and isn't passing me to an agent. What should I do?
3 REPLIES 3
11-01-2021
09:17 AM
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11-01-2021
09:17 AM
@Edenane Hi there 👋I'll help with that, pop me a PM with your phone number, full name, new and old addresses and date of birth so I can access your account 👍
11-01-2021
09:23 AM
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11-01-2021
09:23 AM
Hi,
It turned out that "Agent is typing" actually meant "please wait as we are connecting to an agent"! I managed to get in contact with support after about 40 mins and get the address changed. I thought the chat had crashed and only left it open by chance!
11-01-2021
09:48 AM
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