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Changes to Webtext

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Changes to Webtext

When the webtext function was updated recently late November I imported all my contacts and tidied up all my groups. Last weekend 16/12 & 17/12 the webtext was down for a few days. Today (21/12) it is working. However, all my contacts were missing. I used the import function again today, but it has imported my contacts from before all my tidying up in late November. i.e all teh work I did in November seems to have gone. Is there any chance that you will correct this.

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Best Answer
3 Moderator

Re: Changes to Webtext

Can you PM me your name, address, date of birth & number please? I'll also need the username & PIN. I'll have our tech team check this out for you 😃

5 REPLIES
3 Staff

Re: Changes to Webtext

Hi Paulk 👋 What time did you import your contacts today? When you logged into your Webtexts today were you given the option to import contacts automatically?

Lookout

Re: Changes to Webtext

I imported approx 3.30pm. All contacts seemed to be wiped even though they
were there last week, so I guess related to whatever probs u were having
with webtext at the weekend.

No I didn't notice any option to import automatically.
Regards
3 Moderator

Re: Changes to Webtext

What is the issue you're currently having? Due to the technical issue the contacts would have needed to be imported again today.

Lookout

Re: Changes to Webtext

Hi Julie


The issue is that any changes that I made to the webtext contacts since the
change to the webtext function in November seem to have disappeared last
weekend. The webtext was down last weekend. When I opened webtext today all
contacts were gone. When I imported the contacts again today it was frm the
time before the update to the webtext function back n November (so any
changes n the last month seem to be lost)


Thanks Paul
3 Moderator

Re: Changes to Webtext

Can you PM me your name, address, date of birth & number please? I'll also need the username & PIN. I'll have our tech team check this out for you 😃