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Charged for Premium service 57030

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Anonymous
Not applicable

Re: Charged for Premium service 57030

Thanks @Brogan, I just called Zamano, and explained the situation.

Apparently you subscribe to these services by a single tap on the add banners on mobile website.

In my case I believe it was an add banner on the accuweather.com mobile site.

 

I explained to the Zamano guy that I had not deliberately requested to subscribe to this, in fact my phone did it while in my pocket.

 

Zamano said they wll refund me by posting a cheque.

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Maestro

Re: Charged for Premium service 57030

That's great news pattanner.

 

Glad you got it all sorted 🙂

 

Let me know if there's anything else.

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Navigator

Re: Charged for Premium service 57030

Ah thats great news..well not really. This has been happening for years. Three know all about it but still let it happen. 

If people don`t notice that they have been charged then Zamano and Three profit from it, and if people do notice and complain, they may get a refund if they go to a load of trouble.

 

This has to stop. Stop cheating customers like this!

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Scout

Re: Charged for Premium service 57030

December 2018 and this is still happening. It's infuriating and I will be cancelling my contract

 

3 Moderator

Re: Charged for Premium service 57030

@Vinnie can you PM me your account details ( full name, address, date of birth and phone number ) and I'll look into this for you.