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Defined credit level text

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Defined credit level text

I received a text stating that I reached 90% of my defined credit limit 75. I can't see how this is accurate and it is not the first time I got that text. 

Why have I received it, and why has it happened more than once?

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Best Answer
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3 Community Manager

Re: Defined credit level text

@SMM thanks for replying. Send me your account details in a PM and I'll be able to check for you. I need your full name, number, address and date of birth 👍

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3 Community Manager

Re: Defined credit level text

@SMM Hello, and thanks for posting your query on 3Community. I'm aware that texts like what you've described were sent yesterday in error to some account types. By any chance is your account with us set up through work? Let me know 👍 

 

Oh, I've moved your post to our BillPay board as it's related to billing of sorts 😊

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Navigator

Re: Defined credit level text

No, it's a personal account. Can you confirm that it is an error?

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3 Community Manager

Re: Defined credit level text

@SMM thanks for replying. Send me your account details in a PM and I'll be able to check for you. I need your full name, number, address and date of birth 👍

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Scout

Re: Defined credit level text

I also received this text message today and not sure what it means
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3 Moderator

Re: Defined credit level text

@SarahF88 Good morning 😃 Lets take a look at this for you. Tell me, have you had a look on My3 to see if you've any extra charges this month? Let me know 👌