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Getting Oops! No Active Customer or Subscriptions were Found

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Getting Oops! No Active Customer or Subscriptions were Found

Hi, I recently moved from prepay to bill pay and when I log into my3 account I get the message "Oops! No Active Customer or Subscriptions were Found". Can you help me with this?

 
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Re: Getting Oops! No Active Customer or Subscriptions were F

@Conor10 Hi there 👋 I can certainly help with this. I'll need access to your account so pop me a PM with your phone number, full name, address and date of birth and we'll go from there 👍