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Getting Oops! No Active Customer or Subscriptions were Found

Conor10
Scout

Getting Oops! No Active Customer or Subscriptions were Found

Hi, I recently moved from prepay to bill pay and when I log into my3 account I get the message "Oops! No Active Customer or Subscriptions were Found". Can you help me with this?

 
3 REPLIES 3
Three_Laur
3 Community Admin

@Conor10 Hi there 👋 I can certainly help with this. I'll need access to your account so pop me a PM with your phone number, full name, address and date of birth and we'll go from there 👍

 

 

leetravers_4
Scout

Hi this happening on my account can someone help “oops no active customer “

@leetravers_4 Good morning, will you pop me a PM with your full name, number, address and date of birth?  With this I'll access your account and check your My3 set-up 👍