Getting Oops! No Active Customer or Subscriptions were Found

[Conor10]

Hi, I recently moved from prepay to bill pay and when I log into my3 account I get the message "Oops! No Active Customer or Subscriptions were Found". Can you help me with this?

[LauraH]

@Conor10 Hi there 👋 I can certainly help with this. I'll need access to your account so pop me a PM with your phone number, full name, address and date of birth and we'll go from there 👍

[leetravers_4]

Hi this happening on my account can someone help “oops no active customer “

[Three_Deborah]

@leetravers_4 Good morning, will you pop me a PM with your full name, number, address and date of birth?  With this I'll access your account and check your My3 set-up 👍

[Add_19604]

Hi, I recently moved from prepay to bill pay and when I log into my3 account I get the message "Oops! No Active Customer or Subscriptions were Found". Can I get some help here.

[Three_Stacey]

@Add_19604 I apologise for the delay in getting back to you. I will certainly have a look at this for you, pop me a pm with your name, number,  full address & date of birth and we will go from there.