Help please

[maeve48]

I have been trying to cancel my direct debit as I’m out of contract on 28/06 and I’m so cross I’ve spoke to agents I’ve rang 1913 but to no avail
Please help am I doing something wrong ????

[LauraH]

@maeve48 Hi there 👋 I'm happy to help you with this here. When you say cancel your direct debit, do you mean changing the method by which you pay your bills or cancelling your Billpay account completely? Let me know and we'll go from there 👍

[maeve48]

I wish to cancel the bill pay account as I’m out of contract on 28/06
Thanks so much for replying to me
Maeve

[LauraH]

@maeve48 No problem at all, happy to help 😀 Do you want to cancel the account and number completely or move the number to one of our new Prepay plans, take a look here 👉 click here? Have you had a look at the other Bill pay plans that are available 👉 click here, would one of those suit you better than your current one? Pop me a PM with your phone number, full name, address and date of birth so I can access your account and take a look for you 👌