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Hi,can't download sky on demand using mobile hotspot,

SOLVED
Jgrey77
Frequent Visitor

Hi,can't download sky on demand using mobile hotspot,

 
1 ACCEPTED SOLUTION

Best Answer

Hi billbond4,
Sorry about late reply. I found a simple solution to my slow download problem. Just SWITCH OFF tv while queued programmes are downloading,for at least half an hour. 100% improvement!
Thanks.

View solution in original post

8 REPLIES 8
Three_Laur
3 Community Admin

@Jgrey77 Hi there 👋 let's take a look at this for you. Tell me exactly what steps your taking to connect and what happens on each step. We'll go from there 😃

 

 

It could be your sky subscription?
Try to download something from the catchup section.
Do you have sky+ box or new SkyQ?

hi three-laur and billbond4,

i use my samsung j5 phone mobile hotspot to connect to samsung smart tv and sky q box.

The apps on tv (netflix,prime video) load and stream no problem. The difficulty is with sky On Demand ,Catch Up tv etc. (which my subscription covers).

On Demand download is slow progress,a few % at a time ,then freezes. I go to manage recordings in settings to pause queue for a minute then resume queue,this operation resumes download for another little bit.

Appreciate any help.

Are you using Sky HD+ box or Sky Q?

Check that the adult content filter is removed on your account and 

Try changing the DNS servers to 1.1.1.1 and 1.0.0.1 on your router


Hi billbond4,
Sorry about late reply. I found a simple solution to my slow download problem. Just SWITCH OFF tv while queued programmes are downloading,for at least half an hour. 100% improvement!
Thanks.

View solution in original post

Must be a smart tv? anyway thats good to know !