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Monthly bill discount credit

Anthonyb90
Investigator

Monthly bill discount credit

I'm having a billing issue. My monthly broadband cost is just €24.98 each month as I normally recieve a bill discount credit of €4.07 each month as a reward for renewing for another 18 month contract. This month, the credit was not applied to my account. Can you please assist?...

(Aside)
I have been trying for 6 consecutive days to contact three care via. Twitter. I have sent countless tweets and DMs with nill response. I have phoned, emailed and used the live chat facility with nill response. Yet,rapid fire responses are given to other people with very basic concerns.
2 REPLIES 2
LauraH
3 Mod Retired

@Anthonyb90 Hi there 👋 I know all our channels are very busy at the moment, I'm happy to help you out here. To check your bills I'll need access to your account, pop me a PM with your phone number, full name, address and date of birth and we'll go from there 👍

Anthonyb90
Investigator

Have sent you a DM thanks 👍