I'm having a billing issue. My monthly broadband cost is just €24.98 each month as I normally recieve a bill discount credit of €4.07 each month as a reward for renewing for another 18 month contract. This month, the credit was not applied to my account. Can you please assist?...
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I have been trying for 6 consecutive days to contact three care via. Twitter. I have sent countless tweets and DMs with nill response. I have phoned, emailed and used the live chat facility with nill response. Yet,rapid fire responses are given to other people with very basic concerns.