Moving my prepay number to my new bill pay account

[nataliaheloina]

Hi,

I have a pre pay number from 3, I bought a new phone that came with a new bill number. I would like to keep my old number. It seems to be a common issue here, would you please help to solve?

Thanks.

[LauraH]

@nataliaheloina Hi there 👋 Tell me, when you bought your new phone did you buy it through your existing My3 account to keep your number or as a completely new connection? Or was this done in-store or over the phone? Let me know and we'll take it from there 👌