My3 Questions Board for Bill Pay
Here's the place to post your questions and share your solutions for My3 with other members.
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@Niall11 I totally understand. We're working on access to My3 for corporate customers and I don't have a timeframe.
I'm just wondering what plan you and your partner went for, because many of the affinity plans have a generous unit and data allowance.
calls. Is there a number I can ring that gives you instant info?
@Niall11 While there wouldn't be a shortcode number you can text or call to check allowances used, you will get notified by text when you are nearing and have reached your 300 Flexi Units.
Pop me a PM in the future if you ever need me to check anything for you and will be happy to help.
I received a text from Three saying that 14,336 MB of national/roamin data has been successfully added to my account. I did not request anything to be added to my account.
I cannot log in to my3 - Every time I try, it says I need to register. I then register. It then keeps asking me to register.
My bill was double what it should be and I wonder has my account been hacked. I cannot talk to anyone on the phone. Please can someone help.
@Thminator Hi there, how are you this morning?
Was it your billing cycle date by any chance? 14GBs is the normal amount of roaming data for a few of our Bill Pay plans and automatically gets applied to your account on the Billing Cycle date as an "add-on" .
As for My3, were you first asked to update your details? If so, have a look at this click here 👍
I received the same message this morning - however it was not my billing date and my plan has unlimited internet and it does not say on my3 that I have exceeded my internet allowance? I did not request any internet addons?
It seems Webtext is currently down. After logging in, I'm redirected to https://messaging.three.ie/messages/send but the server drops the connection after presenting the TLS certificate. This happens regardless of what browser I use or what network I connect from.
Firefox on Windows:
An error occurred during a connection to messaging.three.ie. PR_CONNECT_RESET_ERROR
Safari on iOS:
Safari cannot open the page because the network connection was lost.
Debugging on Linux:
$ openssl s_client -connect messaging.three.ie:443 -nbio ... Server certificate -----BEGIN CERTIFICATE----- MII... -----END CERTIFICATE----- subject=/C=IE/L=Dublin 2/O=Three Ireland (Hutchison) Limited/CN=messaging.three.ie issuer=/C=US/O=Entrust, Inc./OU=See www.entrust.net/legal-terms/OU=(c) 2012 Entrust, Inc. - for authorized use only/CN=Entrust Certification Authority - L1K --- ... read:errno=104
It's been like this since at least yesterday.
You don't need addresses or dates of birth to reproduce this. It happens pre-authentication (see the openssl example) so it's independent of the user's session. The server 'messaging.three.ie' is dropping the connection as soon as it sends the TLS cert; the HTTP client doesn't even get a chance to ask for a specific resource.