@Finley99 Thanks for the update, what can you see when you try to schedule an update? I'll pop back to your PM now for other personal details.
I get a message telling me my email is not validated and to check my email to click a validation link. I am not getting any validation email to xxxxxxxxx
* personal details edited by Mod
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@Tati Hi there and welcome to 3Community 👋There isn't anything written in your post. Could you let us know some details so that we can help you or point you in the right direction?
@Tati I'm happy to take a look at your account and the investigation that was already logged. To do this I'll need your details so pop me a PM with your phone number, full name, address and date of birth to get the ball rolling
@Tati Thanks so much for sending in your details. I've checked your account and can see that an investigation was logged with our tech team on Monday and they are currently looking into it for you. These investigations generally take around 10 working days, you'll be contacted as soon as there is an update 😀
@Add_00952 I'm sorry to hear that. We've recently introduced ThreeID, which uses an email username login. Are you able to sign in with that? If so, are you able to see your My3 dashboard?
Let me know if you are getting as far as "manage profile" because it's there where you can edit the password.