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Mystery addon on my bill

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Mystery addon on my bill

I have two numbers under my account and they were both suppose to be on the same plan, except one of them have add-on assigned that I have never opted-in for.

The addon in question is "International WW UNLD Voice" that is binded to one of the numbers since the beginning of the contract. I have been paying this not knowing at all.

Since I have never opted-in for this and I have no idea where this is coming from, I am requesting my money back or some kind of compensation. This is not the first issue I have with Three and they all have costed me time, moeny and nerves.

I ecxpect this to be resoved as soon as possible!!

 

Nik

3 REPLIES 3
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3 Moderator

Re: Mystery addon on my bill

Hi @njadric, that's an odd add-on, I've never seen it before. Can you PM me both the numbers you have so I can compare both accounts & see when this add-on was added & why? 

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Re: Mystery addon on my bill

Hi Shane,

I managed to sort this out with a chat agent. It took me way too long, but
I hope this add-on will be removed, and the money I was paying not
knowingly will be refunded, as per what agent have said.

Regards,
Nik
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3 Community Manager

Re: Mystery addon on my bill

I'm delighted that this got sorted for you. Thanks for the update 😊