I have two numbers under my account and they were both suppose to be on the same plan, except one of them have add-on assigned that I have never opted-in for.
The addon in question is "International WW UNLD Voice" that is binded to one of the numbers since the beginning of the contract. I have been paying this not knowing at all.
Since I have never opted-in for this and I have no idea where this is coming from, I am requesting my money back or some kind of compensation. This is not the first issue I have with Three and they all have costed me time, moeny and nerves.
I ecxpect this to be resoved as soon as possible!!
Hi @njadric, that's an odd add-on, I've never seen it before. Can you PM me both the numbers you have so I can compare both accounts & see when this add-on was added & why?