Online order not delivered

[JD1968]

Upgraded phone online on 25th Jan. email confirmation of order received. Phone not delivered and tracking number not recognised by An Post.

[LauraH]

@JD1968 Hi there and welcome 👋 I'm happy to take a look at this for you. Tell me, what's the make and model of the phone that you ordered? Have you received any emails about your order since the confirmation email? Let me know and we'll go from there 👍

[JD1968]

Hi there

It’s an iPhone 11 (white)

I haven’t received any emails since the order confirmation email on 25th January 2021 confirming order number **********A

Kind Regards

*personal details edited by Mod

[LauraH]

@JD1968 I've removed your order number as this is a public forum 😉 Pop me a PM with your order number, phone number, full name, address and I'll take a look at that order for you 👍

[JD1968]

Sorry, how do I send you a PM?

[LauraH]

@JD1968 I see you found the link in my signature 😁 I see your PM now and will pop back to you there 😊