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Out of bundle charges and cannot add additional minutes

Martinar
Regular Visitor

Out of bundle charges and cannot add additional minutes

There are 2 issues that result in me refuting this latest large bill received :1) the app will not allow/enable add in of additional voice minutes & when I contact an agent for support I do not receive notification of contact which means it can take many days for this add on to be added, resulting in my additional charges increasing by the day. Very unhappy with this lack of service.
I contacted message support who told me to monitor my usage!
6 REPLIES 6
Three_Deborah
3 Community Manager

@Martinar Hi there, can you tell me the name of your plan? What add-ons do you see in My3? 

 

Hi Deborah,

My plan is Bill Pay 300. The add ons currently active are: Voice 100
minutes for 30 days, as this was eventually added by an agent on Messaging
support.

Howevrr, as the text notification of contact from 3 has never worked, And
as I cannot add Add Ons to my account, this causes the problem and
additional charges. I requested an Add On on the 13th November and this was
not added until the 22nd November, through these issues.

Regards,

Martina
Three_Laur
3 Community Manager

@Martinar I'd like to take a look at this for you. Pop me a PM with your phone number, full name, address and date of birth to get the ball rolling 👍

 

Hi Deborah,

My plan is Bill Pay 300. The add ons currently active are: Voice 100
minutes for 30 days, as this was eventually added by an agent on Messaging
support.

Howevrr, as the text notification of contact from 3 has never worked, And
as I cannot add Add Ons to my account, this causes the problem and
additional charges. I requested an Add On on the 13th November and this was
not added until the 22nd November, through these issues.

Regards,

Martina
Three_Laur
3 Community Manager

@Martinar I see your PM and I'll pop back to you over there 👌

 

OK, thanks.