Possibility of early Upgrade

[SimonHogan30]

Hello,

For some reason your chat support function will not work.

On my 3 account it indicates that I am due an upgrade in Sept 2021, however I was just checking if it was possible to get an early upgrade, as the performance of my current phone (Huawei P30) is dwindling slightly.

Thanks,

Simon Hogan

[LauraH]

@SimonHogan30 Hello and welcome to 3Community. Tell me, were you able to speak to someone on our Messaging team since you posted? We offer our Bill Pay customers an upgrade 3 months before the end of their contract. Is your contract up in September or is the upgrade due in September?

[SimonHogan30]

Hello, Thanks for the reply.

I was unable to speak with anyone. 

I am unsure when my contract is due for renewal.

Can you check this for me or tell me where to check it?

Thanks

[LauraH]

@SimonHogan30 Sure I can, pop me a PM with your phone number, full name, address and date of birth and I'll check it out.

[SimonHogan30]

Hi,

Thanks for this, however I just managed to locate my invoice from carphone warehouse in my email. I purchased the contract on 16th December, so the scheduled upgrade date of 16th September is correct as per your details on early upgrade eligibility.

Thanks,

Simon

[LauraH]

@SimonHogan30 Ah ok Simon, not too long to wait, September will fly around