Online Orders and Returns

[EddieL]

Hi 

I ordered my phone on 9th of January, and I've not heard anything about it since.

[LauraH]

@EddieL Hello 👋 oh no, that's not what we like to hear, let's take a look. Was this a Prepay or Bill Pay phone that you purchased and have you tried tracking it on www.anpost.com using your order number? Let me know and also the make and model of the phone you ordered to get the ball rolling! 👌

[EddieL]

It is a bill Pay Phone and when is tried tracking the phone it said it had no information on it. the phone is a samsung S20 FE.

[LauraH]

@EddieL Thanks for letting me know. If there's no change this morning pop me a PM with your order number, phone number, full name, address and date of birth so I can access your order and take a look 👍