Texts from 3 care

[OtisBlue]

I am on billpay and pay by direct debit every month,I have checked and they have been paid every month.

Why do I get texts telling me that my bill hasn’t been paid for some time and to pay now to avoid service disruption?

[LauraH]

@OtisBlue  Hi there 👋 let's take a look at this for you. Tell me, do you have a second account with us by any chance? Maybe a broadband account? Let me know 👍

[OtisBlue]

Hi,

No I just have the one account. Same one that I have had for years.

[LauraH]

@OtisBlue Good morning and thanks for getting back to me. Ok, pop me a PM with your account details - phone number, full name, address and date of birth and I'll take a look for you 👌