@Edel Hello there, welcome to 3Community. It's unusual that you haven't had a reply to your emails, I'd like to follow up on that for you so please drop me a PM with your phone number, full name, address and date of birth along with the address you've been emailing. In the meantime, have you had a chat with our Web Messaging team yet? They are a great port of call when upgrading 👍
@Martina_03597 sorry to hear that the emails are coming back as undelivered. Are they being sent to an individual in Three? Have you called 1913 and talked to the business department?
Hi Edel,
I'm The same, have been emailing my previous contact George and trying to get through on phone. No answer.
@Lola1979 Hi there, I reckon I can help you with this one. We used to have a partnership with JV Facilities, who took care of government staff accounts/devices and if memory serves me, George was on that team. Are you also calling a Dublin number, 01 687 .... ( sorry can't remember the rest!)
The good news is you can contact the relevant team directly by calling 1913. Are you looking to upgrade your phone or change plan?