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Anonymous
Not applicable

Upgrade

Hi, just wondering what upgrade is available for me under a bill pay of €30 per month...my contract ends on Monday...thanks!
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Best Answer
Martin
3 Staff

Hi there 👋 You can check this out on your My3 account here 👉 http://bit.ly/1b7UPYH. You can also give our upgrades team a call on 1800 947 591 and they'll be happy to talk you through all your options 👍

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Martin
3 Staff

Hi there 👋 You can check this out on your My3 account here 👉 http://bit.ly/1b7UPYH. You can also give our upgrades team a call on 1800 947 591 and they'll be happy to talk you through all your options 👍

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Anonymous
Not applicable

Hi can you explain the different upgrade values? if a diamond upgrade equates to only €100 off a new phone what are the others, bronze/silver/gold/platinum.

Hi @Anonymous, It is all based on your price plan and what kind of phone you're looking at. If you'd like to pop me a PM with your info I'll have a look at your upgrade eligibility for the moment. Ashlee 

Anonymous
Not applicable

Can I get an early upgrade !

Hi @Anonymous 👋 Thanks for getting in touch. I've moved your post to a section on upgrading. Have you checked your My3 account here to see if you're due an upgrade? If you are, pop me a PM with your number, full name, address and date of birth and I'll take a look at your account 😊 Aoife

Anonymous
Not applicable

In my account the page says "When can I upgrade? 09-AUG-18".

This has been so for quite some time now.

Yet, when I click "upgrade now" just below this, I am not allowed to upgrade.

Why this unacceptable frustratration of a long standing customer?

 

@Anonymous You're probably eligible for an early upgrade, I'd say. We can approve it for you and then you'll be able to upgrade in our systems as there is an option to upgrade 3 months before your contract ends. The reason for this is there are some conditions which need to be met before an early upgrade can be approved. Happy to do it for you, PM your number, address and date of birth. Thanks' 

Anonymous
Not applicable

Thanks!

Great to have the problem solved so quickly.

Happy to help @Anonymous! When you're ready, send us a PM and we'll take it from there 🙂