Voicemail - can't connect

[Emma5]

Hello

Any solution for not being able to connect to voicemail?

I get the message "Sorry your call cannot be connected" when I dial 171.

Thanks 

[CMAS]

I have the same issue with my new phone and need it rectified please. I've an A51 and am billpay. Can you please help?

[LauraH]

@CMAS @Ipainter1985 Hi there 👋 Are you both on 3 Billpay 100 also? If so, our tech team are working on testing the fix for this 👍

[Gael]

Hi, I am experiencing the same here. 3 Bill Pay 100 plan. New Phone (Samsung A21s).

Would appreciate any updates. thanks

[Catty2020]

Hello, I'm the same as the others. New Samsung A51, Bill 100 and unable to access voicemail. Can you advise of the fix for this issue please?
Thanks!

[LauraH]

@Catty2020 @Gael Thanks for posting 👍 Our tech team are testing a fix for this as we speak. Once the fix is live I'll pop onto let everyone know. Thanks for your patience.

[Ipainter1985]

Yes I’m bill pay 100 just wondering has there been any update on a fix. Thanks

[LauraH · Accepted solution]

Hi everyone, can I ask you all to restart your phone and dial 171 for me? Let me know how you get on 👍

@Ipainter1985 @Emma5 @Catty2020 @Gael @CMAS @Jean1 @SarahV @Robd1 

[SarahV]

Woohoo! It's working now, thank you.

[Emma5]

Just checked there and it worked! Thank you

[Ipainter1985]

Mine is working too, thanks