@Pollylop That's not what we like to hear, I'd hate for you to leave us and I'd like to take a look at this for you. To do this I need to understand the stage that your order is at, can you send me a PM with your order number along with your account details (phone number, full name, address and date of birth). Although orders cannot be changed once they've been placed, I'd like to see when the ordered phone will be available.
Oh, I've moved your post over to our Bill Pay section too to make it easier for other members to find.